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Scene illustrating a Japanese-language telling landlord hot water is broken conversation

Key Phrases

お湯が出ません。

o yu ga de mase n

The hot water isn't working.

いつから? きのうの夜からです。

itsu kara kinou no yoru kara desu

Since when? Since last night.

すぐ水道屋さんに電話するね。

sugu suidou ya san ni denwa suru ne

I'll call a plumber right away.

Skills You'll Learn

Explain a problem with utilities in your home.

家の設備のトラブルを説明する。

ie no setsubi no toraburu o setsumei suru

Say when a problem started and describe the situation.

問題がいつ始まったかを言って、状況を説明する。

mondai ga itsu hajimatsu ta ka o itsu te joukyou o setsumei suru

Arrange a repair visit and discuss available times.

修理の予定を決めて、都合のいい時間を話す。

shuuri no yotei o kime te tsugou no ii jikan o hanasu

Lesson Roleplay

Imagine you’re a tenant calling your landlord because the hot water has stopped since last night. The landlord asks a few questions, then arranges for a plumber to come—together you choose a convenient time for the repair visit.

すみません、大家さん。お湯が出ません。

sumi mase n ooya san o yu ga de mase n

Excuse me, landlord. The hot water isn’t working.

あら、大丈夫?いつから?

ara daijoubu itsu kara

Oh no—are you okay? Since when?

きのうの夜からです。シャワーが水だけです。

kinou no yoru kara desu shawaa ga mizu dake desu

Since last night. The shower is only cold water.

それは困るね。給湯器の電源は入ってる?

sore wa komaru ne kyuutou ki no dengen wa haitsu teru

That’s a problem. Is the water heater powered on?

はい、でも直りません。

hai de mo naori mase n

Yes, but it’s not fixed.

Lesson Vocabulary & Phrases

🙇

すみません。

sumi mase n

Excuse me.

See breakdown →
🏠👤

大家さん

ooya san

Landlord

🇯🇵 [大家さん] means your landlord in everyday Japanese. It's something you'd say when talking about them, not usually how you'd address them directly.

See breakdown →
♨️💧

お湯

o yu

Hot water

💬 [お湯] means hot water, while [水] is plain water. In Japan this distinction matters a lot in daily life, so [お湯が出ない] is a very common kind of complaint.

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🚫➡️❌

出ません

de mase n

Does not come out / does not work

💬 [出る] literally means something like "come out," so [お湯が出ません] is literally "hot water doesn't come out." Japanese often uses this verb for utilities and machines too, like [水が出ない] or [お金が出ない].

See breakdown →
♨️💧🚫❌

お湯が出ません。

o yu ga de mase n

The hot water isn't working.

💬 [出ません] literally means "doesn't come out," and that's the normal way to say water, gas, or similar things aren't working. You can reuse the pattern with other things: [水が出ません] or [お金が出ません].

See breakdown →
😱

あら。

ara

Oh no.

🇯🇵 [あら。] is a mild, natural reaction like "oh," "oh dear," or "oops." It's especially common in softer or more old-fashioned speech, and often sounds more feminine than [あっ] or [えっ].

See breakdown →
❓😊

大丈夫?

daijoubu

Are you okay?

💬 The [う] in [大丈夫] makes a long sound: [じょう] is said as one stretched beat, not two separate vowels. [大丈夫?] can mean "Are you okay?" but also "Is that okay?" depending on context.

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⏰

いつ

itsu

When

See breakdown →
📍⏳

から

kara

From / since

💬 [から] means "from," and with time words it often means "since": [きのうから] = "since yesterday," [9時から] = "from 9 o'clock."

See breakdown →
🚀

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