Working in the travel industry: Customer reservation details
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Key Phrases
お名前をいただけますか。
o namae o itadake masu ka
May I have your name?
ご予約は来週の金曜日です。
go yoyaku wa raishuu no kinyoubi desu
Your reservation is for next Friday.
朝ごはんはついていますか。
asagohan wa tsui te i masu ka
Is breakfast included?
Skills You'll Learn
How to confirm a hotel reservation politely
ホテルの予約を丁寧に確認する言い方
hoteru no yoyaku o teinei ni kakunin suru ii kata
How to give and check reservation details like date, number of guests, and room type
予約の日付・人数・部屋タイプを伝えたり確認したりする言い方
yoyaku no hizuke ninzuu heya taipu o tsutae tari kakunin shi tari suru ii kata
How to ask about included services such as breakfast
朝ごはんなどの含まれているサービスについて聞く言い方
asagohan nado no fukuma re te iru saabisu ni tsui te kiku ii kata
Lesson Roleplay
Imagine you are calling a hotel in Japan to confirm your reservation, give your name, check the date, number of guests, room type, and ask whether breakfast is included.
こんにちは。ご予約の確認ですね。
konnichiwa go yoyaku no kakunin desu ne
Hello. You’d like to confirm your reservation, correct?
はい、お願いします。
hai o negai shi masu
Yes, please.
お名前をいただけますか。
o namae o itadake masu ka
May I have your name?
Emily Smith です。
^FIRST^ ^LAST^ desu
It’s Emily Smith.
ありがとうございます。ご予約は来週の金曜日です。
arigatou gozai masu go yoyaku wa raishuu no kinyoubi desu
Thank you. Your reservation is for next Friday.
Lesson Vocabulary & Phrases
こんにちは。
konnichiwa
Hello.
ご予約
go yoyaku
Reservation
🇯🇵 The [ご] makes this sound polite and customer-facing. In travel and hotel settings, staff often use [ご予約] rather than plain [予約] when speaking to guests.
See breakdown →確認
kakunin
Confirmation
の
no
Of; 's
ですね
desu ne
I see; that's right, isn't it?
💬 [ですね] often softens a statement into a check or confirmation, like "right?" or "I see." In service talk, [ご予約の確認ですね。] sounds like the staff member is confirming what you need, not asking a full new question.
See breakdown →ご予約の確認ですね。
go yoyaku no kakunin desu ne
Reservation confirmation?
🇯🇵 This kind of short confirmation is very common in customer service. Staff often repeat your request back in a concise way to show they understood before moving on.
See breakdown →お願いします
o negai shi masu
Please; go ahead
💬 [お願いします] is broader than just "please" — you use it when asking someone to handle something for you. That's why it fits many situations: [これをお願いします。] or [確認お願いします。]
See breakdown →です
desu
Is; am; are
はい、お願いします。
hai o negai shi masu
Yes, please.
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